wikis in business

A wiki is a website that anyone can edit, below is Wikipedia’s definition;

A wiki ( /ˈwɪki/ WIK-ee) is a website that allows the easy creation and editing of any number of interlinked web pages via a web browser using a simplified markup language or a WYSIWYG text editor. (

By having an open table style platform one may believe that it would just become a giant mess, but due to the high convergence of a wide and diverse community there is a need to collaborate with positive and correct information.

Wikis are a great tool they are not suitable for structured workflows such as, creating new user accounts within an organisation, as there a key pre-defined sequence and authorization.  Some areas where wikis are suitable in an enterprise environment are tech support divisions; administrators could create documentation that can be updated and modified to suit the continuously changing technologies, or with project management; where project information can be found in a centralised area and not lost in email, scraps of paper and white boards.

There are many issues that enterprise 2.0 implementers face:

  • Reluctance to contribute
  • Reluctance to edit
  • Familiarity with tool
  • Use wikis when relevant
  • Establish appropriate process
  • (INB346 Lecture 8 Dr Jason Watson)

BRIDGE and Wikispaces Private Label

BRIDGE, an intercultural project between Australia and Indonesia, uses Wikispaces Private Label to bridge cultural divides and foster communication among educators in the two countries.

There was a need for school-to-school interaction and BRIDGE needed something that was easy to use and had little training. They created private wikis for each school partnership to share work, information and videos, share resources with their partner schools and the theming system also allowed them to customize their site and create a professional identity.


    About wheatand
    student, developer, gamer, soccer, fun, music and "wheatley sure" are words that best describe me

    3 Responses to wikis in business

    1. Ben Browning says:

      I’ve found from my own personal use of wiki’s that members often hesitate in contributing to the wiki because of a lack of understanding of how it works which increases their lack of interest in the software, so i completely agree with you on the issues with enterprise 2.0 implementation. but these issues are not new and are common in the IT industry with regard to any new software package.

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    3. vincentuni says:

      Those issues are definitely a problem when implementing enterprise 2.0, but a good way that can be used to help in someway overcome some of those issues is with some quick training. By just quickly introducing some of the concepts of a wiki I’m sure that using a wiki wouldn’t be such a daunting task for staff.

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